Service & Warranty Conditions
PV Grid Tied Inverter

Our technical service partners

Sundriven
Unit 5 / 94 Delta Street
Geenbung
QLD 4034

T +61 130 028 630 7
www.sundriven.com.au

 

Megawatt
1 Isles Drive
Coffs Harbour
NSW 2450

Tel: +61 266 529 700
www.megawattpower.com.au

Warranty Conditions

Warranty Conditions for StecaGrid Inverters

(Valid from 01.01.2020)
In addition to any legal or contractual claims and rights, KATEK Memmingen GmbH grants a warranty for the products specified.

Warranty products

This warranty applies exclusively to StecaGrid Inverters uniquely identified by their serial number. Excluded from this warranty are wearing parts, such as fuses, and other components of the photovoltaic systems, such as modules or components for system monitoring and data communication. Other accessories and pre-production devices are also excluded.

Warranty holder

A claim under this warranty can only be made by the owner of the warranty product. No other person shall have any rights under this warranty. If the ownership of the warranty product changes, the remaining warranty period is transferred.

Warranty claim

A warranty claim can only be made if a warranty product develops a fault for which KATEK Memmingen GmbH is responsible during the warranty period.

Warranty exclusions

The warranty does not apply if:
  • the fault is the result of
    • improper commissioning, transportation, installation or operation
    • failure to comply with the installation instructions, operating instruction or safety rules
    • Incorrect layout or configuration of the photovoltaic system
    • any changes of the warranty product by a third party not authorized by KATEK Memmingen GmbH
    • Force majeure (storm, lightning, overvoltage, fire etc.)
  • Incorrect layout or configuration of the photovoltaic system
  • any changes of the warranty product by a third party not authorized by KATEK Memmingen GmbH
  • Force majeure (storm, lightning, overvoltage, fire etc.)
  • the fault has been caused by another component in the photovoltaic system or the electrical power network
  • KATEK Memmingen GmbH or the service partner could not identify a fault upon examination of the product
  • the damage does not impair the function of the StecaGrid inverter (e.g. cosmetic flaws)
  • the full purchase price of the warranty product has not been paid to KATEK Memmingen GmbH
  • the warranty product has been disassembled and rebuilt outside the replacement process
  • the warranty product has been modified (incl. painted)

Warranty services

  • Material: KATEK or the service partner will provide a replacement part or an equivalent replacement device, which may be a refurbished device, at no cost to the warranty holder. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
  • Service: Provided the work is done by KATEK, a service partner or a third party appointed by those, labour costs for removing and installing the replacement device will be covered. Other costs, such as custom duties, travel expenses, modifications to the existing photovoltaic system or wiring will not be covered. Unrestricted access to the warranty device must by enabled by the warranty holder. Necessary equipment to comply with any applicable health & safety regulations has to be provided by the warranty holder free of charge.
  • Transport: KATEK or the service partner will cover any national transportation costs for the replacement device and the warranty product. Express delivery will not be covered.

2 year warranty period plus additional 3 year warranty extension

KATEK Memmingen GmbH grants a warranty for a period of 24 months starting with the date of purchase stated on the invoice, or 30 months starting with the date of production. The warranty ends with the earlier expiry date of these periods. This period is extended to a total of 60 months after purchase-or 66 month after date of production-if the StecaGrid Inverter is registered online at https://www.steca.com/index.php?Commercial_guarantee_extension before the original warranty expires.
If devices or parts are replaced, the remaining warranty period is transferred to the replacement part or device.

Making a claim under the warranty, return of parts and devices

In the event of a warranty claim, the warranty holder must first notify his installer/supplier, who in turn will contact KATEK Memmingen GmbH or an official local service partner.
The procedure in the event of a warranty claim must be agreed with KATEK or the service partner. Warranty claims must be accompanied with:

  • Copy of proof of purchase (e.g. the purchase invoice)
  • serial number of the product
  • Error message on the display if present
  • Additional information describing the malfunction and the complete photovoltaic system

KATEK or the service partner will decide to either repair the device or part or to replace it with an equivalent device or part. The warranty holder must return parts or devices in the original packaging or equivalent.
Advanced replacement may be possible depending on the location of the warranty device. If the faulty device isn’t received within 30 days, the warranty holder will be charged for the replacement device. It is the responsibility of the warranty holder to substantiate the warranty claim and show that the conditions are met.
A claim for compensation cannot be made for energy that has not been fed into the grid or energy that has not been used for self-consumption, etc.

Other legal information

In Australia, this warranty is given by:

KATEK Memmingen GmbH
Mammostraße 1
87700 Memmingen, Germany
customerservice@stecasolar.com

represented by the importer:
Dean Stratton Consultancay
224 Veron rd
Umina Beach 2257 Australia

Mobile + 61 408 555 580

All Australian warranty claims should be directed to and will be handled by the official local service partners:

Sundriven
Unit 5 / 94 Delta Street
Geenbung, QLD 4034
T +61 130 028 630 7
www.sundriven.com.au
 
Megawatt
1 Isles Drive, Coffs Harbour
NSW 2450
Tel: +61 266 529 700,
www.megawattpower.com.au
 

The benefits to the consumer given by this manufacturer’s warranty are in addition to other rights and remedies of the consumer that are stipulated by law, and which are not affected by this manufacturer’s warranty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Previously valid warranty conditions are replaced by these conditions.